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How-to submit a support request ticket
How-to submit a support request ticket

Contact support

Régis Thomas avatar
Written by Régis Thomas
Updated over a week ago

Our support team is available Monday to Friday, from 9am to 6pm CET. The team speaks English, French, Italian, Spanish, German and Dutch and works with a translator to serve all our users in their language.

If you did not find the answer to your question in our helpdesk, the support team is available to help you. There are two ways to open a support ticket:

A) You encountered an issue previously and have closed the software

  1. Please login to and click on "support".

  2. To open a new support request, click the "New support request" button.

Then, carefully complete all required fields. This will allow our team to process your request more efficiently.

B) You just encountered an issue previously within the software

  1. Click on the green headset at the bottom right corner of the software

  2. Complete the form and attach the required files

The information provided in each support request will help technicians to solve your problem faster.

Be sure to be clear and precise in the description of the problem encountered and always send an export of the error logs file when it is available.

You do not have the opportunity to submit a support request if your tool has not been previously linked to your Autotuner account.

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